4 Questions Every Dealer Should Ask a New Toner Provider

When interviewing a new toner vendor for your dealership, asking the right questions can make all the difference. Taking the time to research and determine which inquiries will give you key insights into their capabilities, commitment level, credibility and cost-effectiveness is well worth it for a successful partnership!

Christian Pepper, President, of LD Channel Partner Division answers the question: “What Questions Should a Dealer Ask When Considering Toner Providers?”

Here are the four questions that Christian suggests asking:

1. Ask for References: I would first ask for a list of references of near-peer dealers that you know and trust and can speak about the company that you’re considering. 

2. Ask for 3^rd Party Test Results: The second question I would ask is if the provider has some independent and credible third-party testing of their products; an organization like Buyers Laboratory, for example. 

3. Ask About Inventory Availability: Supply chain issues have been prevalent over the past few years, so I would ask how the organization plans its inventory volumes, how much inventory it’s carrying, and how long its supply chain is. That way, if you come on board with them, you know that you can depend upon them for the products you need.

4. Ask for Performance Data by SKU: It’s not good enough to say you make the best quality products on the market and you have a less than 1% return rate. I would ask to see performance data by SKU so that you have confidence in the vendor that you’re thinking of working with.

At LD Channel Partner Division, we’re always happy to answer any questions you might have about our products. Check out our Channel Chat page to see what other dealers are asking. And if you have any further questions, don’t hesitate to give us a call at 866-780-9385 (toll free) or email cpd@ldproducts.com. We can’t wait to hear from you!

To see more dealer FAQs answered, click here for the latest Channel Chat videos!

LD Channel Partner Division at a Glance

We are a collection of experienced industry professionals that dealers know and trust. Working exclusively with imaging dealers, the LD Channel Partners Division offers the award-winning GOLD Line series of new build toner cartridges, a popular alternative to OEM and remanufactured toner products. Dealers enjoy BLI-tested, best-in-class new build quality cartridges that provide a competitive advantage, higher margins and advanced nationwide distribution capabilities.